RETURNS / WHEN SOMETHING IS WRONG
Personalized does not mean remedy-free.
The work is made for one Issue, so change-of-mind rules can differ. Damage, defects, wrong goods, duplicates, and failed fulfillment are different.
PERSONALIZED / MADE-TO-ORDER
Change of mind can be restricted where the law allows it.
Because each Issue is personalized or made-to-order, ordinary change-of-mind cancellation or return rights may be limited once personalized production has started, where applicable law permits that limitation.
This does not remove mandatory consumer rights or remedies that cannot legally be excluded.
REMEDIES
Damaged, defective, materially wrong, duplicate, or unfulfillable orders need a real resolution.
If the item arrives damaged or defective, is materially different from the confirmed physical form, is duplicated, or cannot be fulfilled, contact support with the Issue Code and enough evidence to understand the problem.
Depending on the verified circumstances and applicable rights, the remedy may be replacement, correction, cancellation, refund, or another appropriate resolution.
REFUND TRUTH
A refund is complete only when it is confirmed.
If a refund is approved, the Issue is updated only when the refund has actually been confirmed. A pending screen or request is not presented as a completed refund.
Start with the contact route and include the Issue Code.